FAQS

What types of products do you offer?

At Huatai Retail stores, we offer a selection of high-quality home essentials, including stylish kitchenware and eco-friendly storage solutions. And all kinds of department stores and accessories. Our products are designed to enhance your living space while promoting sustainability and innovative design.

How do I place an order?

Placing an order is easy! Simply browse through our collection, select the item you want to buy, and then add it to your shopping cart. When ready, proceed to checkout, fill in your shipping information, and complete the payment. After placing your order, you will receive a confirmation email.

What's your return policy?

We hope you will be entirely satisfied with your purchase. If you are not satisfied with your order, you may return most items for a refund within 30 days of receipt, provided the items remain in their original packaging unopened and there are no signs of damage or use. For more details, please see our Return Policy.

How long does it take to ship?

We offer a variety of transportation methods. Domestic standard shipping usually takes 3-7 days, while international standard shipping can take 7-14 days. After the order is shipped, you will receive a tracking number to monitor its progress.

Do you offer international shipping?

Yes, we do provide international shipping services to selected countries. Please note that delivery times and costs may vary depending on your location, and international customers are responsible for any duties or import charges.

How do I track my order?

After the order is shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment and keep abreast of its progress.

What should I do if I receive a damaged or incorrect item?

We strive to ensure that all orders are completed accurately and in good condition. If you receive a damaged or incorrect item, please contact our customer service team at service@huatai.uk as soon as possible and we will assist you to resolve the problem.

How do I contact customer service?

If you have any questions or need help, please contact our customer service team via service@huatai.uk, we will be happy to serve you!